Complaint Review: SeekVerify
SeekVerify $1 trial membership turned into a total charge of $66.85. Hauppauge New York
*Author of original report: Response to SeekVerify Rebuttal
*UPDATE Employee: Re: SeekVerify $1 trial membership turned into a total charge of $66.85. Hauppauge New York
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I clicked on a link to give me a report of the numbers that are being called from a particular number. The advertised price was $1 for a 7-day membership. The resulting report was pretty basic and did not provide any new information. Throughout the report there were options to upgrade and to get additional data, but based on the categories for the additional data, that is not something I would be interested in.
I went under profile and tried to cancel my account; but, that functionality was missing, it listed "coming soon." So I went into my e-mail and responded to the Welcome e-mail and asked them to cancel my membership.
To my surprise, the next day I checked my credit card, and found the following charges:
ZOMUG.COM - $1.00
ZOMUG.COM - $5.95
ZOMUG.COM - $19.95
So, I called the number associated with these charges and question them. The representative claimed that because I did not cancel in 24 hours I was being billed for the membership! First, I was not aware that membership was for 24 hrs. Plus, I asked about the e-mail I sent, the representative said he couldn't do anything about it and that he will escalate it and the billing department would get back to me in 24-48 hours.
I logged back into my credit card account to get details on how to dispute this charge and lo and behold, another charge hit for:
ZOMUG.COM - $39.95
I called back, and was told, this was not a hard post, and as previously stated, the billing department would get back to me in 24-48 hours.
The billing department did get back to me and stated that they will not be refunding my money, because I used their service and they incurred costs, and that I should have been aware of what their terms were.
My position, you knew what your costs were before you offered the service for $1. They also claimed that I downloaded a report and paid for an upgrade. All LIES. I have my credit card bill to show that I went elsewhere and used a service that provided me with more information.
Here is their Refund Policy:
In the event that you are unsatisfied with your subscription, or feel the purchase was made errorneously or fraudulently, contact customer support for immediate assistance.
Customer Service is telling me they cannot do anything I need to work with billing. What RIP OFF? Stay away from these theives. I had to put a hold on by credit card to prevent them from charging me any further!!!
This report was posted on Ripoff Report on 10/04/2017 12:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seekverify/hauppauge-new-york-11788/seekverify-1-trial-membership-turned-into-a-total-charge-of-6685-hauppauge-new-york-1404149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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