Stroll Constant customer services failures and misrepresentations Philadelphia Pennsylvania

I decided to take the Pimsleur Approach, Spanish, in preparation for an important business conference in South America in the Fall. I ordered on-line. I had what I believed to be an acurate understanding of the arragements for the course and the course materials.

The introductory short course arrived more-or-less timely.

 As I understood the course, I should have received the actual first level course by mid to late June. When I received nothing, I called customer service. I was read a course summary script, and I was told shipment would be made shortly.

 Nothing arrived. I called again. The script was read again. I was told shipment would be made on 2 July.

 Nothing arrived. I called again. The scrip was begun again, but I cut it off. I was told shipment was made on 8 July. No explanation for the failure to ship on 2 July was offered, other than "Maybe, it was the holiday ...."

 On 15 July, still no materials. I called. The script was begun, I cut it off. I was told the shipment was made but the materials were lost in the mail. I was told to give it another week and call back. I persisted. I needed the course at once. I was told that a special expedited 2 day shipment would be made.

 After the mails on 17 July, there were no materials. I called. Again with the script .... I was told that Stroll was waiting for me to advise that I had not received the materials. That was in complete conflict with the earlier call. I was told a special 2 day shipment would be made. I declined, and I instructed Stroll to cancel my order.

 No Customer Service represesentation made was ever followed up by actual performance.