Verizon Trying to steal money for services NOT rendered!!! Basking Ridge NJ

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).

My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows

(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine.

This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).

My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows

(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!

In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows

(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!

In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time.

Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.

Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).

My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.