Report: #1389119

Complaint Review: Verizon

  • Submitted: Sat, July 29, 2017
  • Updated: Sat, July 29, 2017
  • Reported By: PhDScientist — UpThe Trask Oregon USA
  • Verizon

    , Oregon

Verizon Verizon Jetpack sale, service and return A TOTAL RIPOFF Tillamook Verizon Wireless Store Oregon

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I wanted to buy a Jet Pack and Service.  I was told it would cost 100 dollars to out right buy the Jet Pack. I was told the JetPack would be part of my "Unlimited plan".  As I was paying , the customer service person told me that Verizon might cut back on my 4g usage after 26 to 28 GB but he did not know for sure.  Because we live in a rual area,with limited signal, I ask if I could return the item if it did not work properly.  I was told yes, in 14 days.

Upon plugging the Jet Pack in and leaving it on it used about 11 GB of data with out anything connected in a few days.I began to get numerous messages from Verizon saying I had exceed my limit of 4G data and would be cut the device had exceed 10 GB.  Called Verizon Customer Service and they informed me the Limit for a Jet Pack is 10 GB before throttle back. I was also told I could not leave a Jet Pack ON!  WTF good is a jet pack if one can not leave it on with out accumulation of outrageous data traffic?  Customer Service tells you "you have to turn it OFF"  This is a fatal Flaw in the service plan.  Do not expect 4G service for more than a couple of days a month on the "unlimited plan".  If eft on the Jet Pack gooble 10 GB in two days..NO ONE TELLS YOU THIS WHEN YOU "BUY" A JET PACK.

Carefully noting usage , the device seems to accumulate at least half a GB per diem with minimal use and careful attention to shutting it off regularly and rebooting ....all time consuming.

I brought the item back within the 14 day time period and said I was dissatisfied with the imbedded programs which accumulate data usage.  I was then told by the manager that I had not purchased the device, that no one in the store is allowed to sell anything (exactly opposite to what I was told when I bought it) and that I had to now pay them an addition 100 dollars for the device in order to return it and a $70.00 dollar restocking fee.....this was all to remove my $20/month Jet Pack service fee....etc... (after I was told I could return it).  It took the manager at least an hour and a half to complete the return service... They do not have cell service in their store and need to go out side to contact Verizon!!  Says it all.

Jet Pack...INCOMPETENT SALES AGENTS, FALSE INFORMATION, ALGORITHMIC PROGRAMS CREATING DATA USAGE,and $170 dollar return fees !  TOTAL RIP OFF, I guarantee you will find it to be a worthless POS.

This report was posted on Ripoff Report on 07/29/2017 02:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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