Walmart Walmart Oil and Lube, Stripped Oil Plug, Messed up Motor, Denied Claim, Proof on Reciept Ripoff Antioch Tennessee

During August of 2006, i went to the Walmart SuperCenter in my area, and asked for an oilchange. My fiance' and I went in to McDonalds to get a bite to eat, and walked around the store to take up time. After 45 minutes, we went to the Auto Center to check on the vehicle, and they were still under the vehicle. I went ahead and paid for the services, and walked around the store a bit longer. After about 30 more minutes we went back and the hood was still up on the vehicle, so I asked for the manager. He checked on the car and told me they were finishing up. It was so.

A few days later, I noticed a big oil ring in my drive. I called the store because I knew I did not have any previous leaks, and spoke with a manager. He told me to bring it in. I told him that between my workschedule and school, I would get it in asap. I took the car to a full-service gas station and they filled up my oil. I took it in to the store after work on a Sunday. A guy looked under my car and told me that the oil plug was stripped. They drained the oil and refilled it with high mile oil and an oil treatment because of a knocking noise. He then told me to take it to a repair shop and they would reimburse me. A few days passed and I told them that my car was knocking again, and I didn't have the time to be without a car because of my busy school and work schedule. (This incident happened at the beginning of the semester, and I couldn't miss class.) I asked for the store manager.

He took a recorded statement over what happened and referred me to Walmart Claims. The Claim to repair my car was rejected. The claim's person told me that the store informed them that the car was already repaired. I called the store back and spoke to the manager , and he told me to bring the car in. He sent one of his guys to a part's store to buy a universal plug. Why didn't they do this at first. Now I'm stuck with a knocking motor. ALL OF THIS INFORMATION WAS RECORDED ON MY RECIEPT BY ONE OF THEIR EMPLOYEES. THE EMPLOYEE NOTED ON MY RECIEPT THAT THE GUYS THAT FIXED MY CAR KEPT IT AS LONG AS THEY DID BECAUSE THEY WERE HIDING THE FACT THAT THEY MESSED UP MY VEHICLE.

Cynthia
Antioch, Tennessee
U.S.A.