Walmart Walmart Gift Card Fraud Bullhead City Arizona

I bought a visa gift card at Walmart near my home.  I was going to be laid up from surgery and I wanted to be able to do some online shopping.  Within the hour, someone 200 miles away, used the same gift card number at another Walmart.  I called the "helpline" and was told they would send me a new card, gave me a case number and had me email my ID and a copy of the card.  Fine, I wasn't feeling great, but it didn't kill me.  I receive the new card, go to register it and find that it still has the fraud charge on it.  I have to wait 10 days, just to get an answer.  I would think for fraud that is clearly internal, would be taken care of more quickly.  By the time I can use my care, if they decide, I hadn't used a transporter to go 4 hours away in an hour, to return my money, I will be up and around.  Thanks for the headache Walmart.