Complaint Review: WalMart - Reno Nevada
- WalMart 155 Damonte Ranch Pkwy Reno, Nevada USA
- Phone: 702-568-3807
- Web:
- Category: Auto Repair Service
WalMart auto center damaged vehicle, denies responsibility Reno Nevada
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On Friday, November 4th, at approximately 10:30a, I left my vehicle at the WalMart tire and lube on Damonte Ranch in Reno for a full synthetic oil change. When I left my vehicle the front left fender and front bumper were undamaged.
When I was given the car back at approximately 11:15a, there was a large dent in the front drivers side fender, which also caused the front bumper to not seat correctly.
As soon as I noticed it, I immediately asked to speak with the manager, Gonzalo Ramirez. He looked at the vehicle, took pictures of the damage and assured me he would get back to me later today.
This afternoon I received a call from Bobby at WalMart who identified himself as the assistant manager. He informed me he reviewed video, and didn't see anything occur, but was quick to note he would not share the video with me when I requested.
The damage occurred while my car was in possession of WalMart employees. The damage was simply not there when it went in, and clearly was when it came out.
Please make prompt efforts to pay for the damages caused by the employee(s).
I was informed by Walmart management that a report was the only next available action. Please accept this as my statement of events accordingly.
This report was posted on Ripoff Report on 12/01/2016 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walmart/reno-nevada-89521/walmart-auto-center-damaged-vehicle-denies-responsibility-reno-nevada-1340824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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