Complaint Review: Walmart - Rocky Mount Virginia
- Walmart 550 Old Franklin Turnpike Rocky Mount, Virginia United States of America
- Phone: 5404841300
- Web:
- Category: Grocery Stores
Walmart Decline process mishandled and clerks not properly trained Rocky Mount, Virginia
*UPDATE Employee: Should have asked for the number
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Recently I presented a check to my local Walmart that I have shopped for many years. I have presented checks for many years, recently I was declined and I was given a declined check slip but no phone number or pertinent information on who to call. I called Certegy Check services which I know my Walmart uses and they are also the service that appears on my return check. I was told upon an hour on the phone to contact TeleCheck, I called TeleCheck and after 35 minutes on the phone they had an outstanding check on my account information. I told the agent 1611 that the check she had stated cleared my account weeks ago and they hadn't updated their files on me. First I am not sure why after all these years I had to call another check service over the one they use? I also wasn't aware that I should call in to be informed of any negative information. Clearly their system doesn't update fast enough. The management at Walmart isn't trained to follow federal credit guidlines on truned down checks or the slip I was given should have the information to contact the parties declining me. It was embarassing and humilating and not to mention they could have called in a approval if they were to have handled this correctly. Check services are no better than a predatory collection agency. Check your file every few months if you still write checks!
This report was posted on Ripoff Report on 03/13/2012 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/walmart/rocky-mount-virginia-24151/walmart-decline-process-mishandled-and-clerks-not-properly-trained-rocky-mount-virginia-853388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Should have asked for the number
AUTHOR: Dani - (USA)
SUBMITTED: Thursday, May 31, 2012
First off, were you cashing a check or were you using a check as a form of payment? Certegy and Telecheck are two different companies. Certegy is used for our check cashing service, Telecheck is used to approve checks for tender. And second, if there was no number on the slip that was handed to you for the declined check, why didn't you ask for the phone number when you were at the store?
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