Amazon.com Refusing access to products and services

I've had Amazon prime for quite some time. Even when I wasn't paying, I was still using Amazon. I have quite a Kindle book library and video bank. Recently I had an unexpected phone number change. Therefore, I could not receive an OTP at the phone number I'd been using. Every other company, bank, whatever that I work with, has been willing and able to send me an OTP on the email I've always used and on the new phone numbe. But not Amazon.

They adamantly claim they can't Verify my identity without asking me to upload My image encrypted, federal ID to their databank, through an email. So, First, I believe that this is one of the companies that was crying out about how requiring an ID is racist. So are they racially discriminating against me then? They're also calling me on the phone number they're refusing to send an OTP to, to tell me that they can't verify that I am who they are talking to, so won't send the OTP to the number they are calling... I've also had an experience trying to buy a round pillow in which they keep sending me a square 1.

Why would I trust my image encrypted ID to someone who can't tell the difference between a round and a square pillow? Meanwhile, they refuse to stop charging me for Prime. I have the bank reverse it and they rebut. But I cannot access my hundreds of dollars of Kindle or video.