Amazon A-Z Claims Department Supporting Scammers and Frauds Seattle, Wa Internet

I sold a Television recently on Amazon. 

The Television was in perfect condition, not a blemish on it. I delivered it to the buyer myself, powered it up, shook hands, and signed the invoice accepting delivery.

Two days later, I receive an A-Z claim from the buyer claiming the TV was broken and damaged in shipping, which is almost impossible since it was not shipped. I immediately appealed the claim requesting proof of damage and explained how the TV was delivered, not shipped. The picture I received was a completely demolished TV along with parts and pieces from the TV in the background. It had clearly been tampered with.

Fast forward 2 weeks, I'm still waiting on Amazon to provide some insight on what to do with this Claim. I am receiving non-stop emails from Amazon and the buyer requesting a return shipping address and to refund the buyer upon receiving the return. I explained over and over to Amazon that I would not be doing this considering the proof I supplied of the delivery and the photos which clearly showed tampering of the TV. 

Another week goes by and I receive another email stating it's my last and final chance to provide a refund / return authorization to the buyer. Meanwhile, the A-Z claim is finally updated and states "The claim was resolved. Buyer claim denied." When I called Amazon, they told me it was not resolved and that it was still under review. The following day, the claim is updated again showing that it is now waiting on the seller to refund the buyer, yet it still says that the buyers claim was denied. How does this happen?

I have called Amazon several times. I have emailed the seller support email address several times. No one seems to know what is going on and no one from Amazon responds. The Amazon website says something totally different from what the rep says when I call in and they are dumbfounded, unable to provide any information or help whatsoever. There is no way to talk to anyone in the claims department and there is no way to stop the emails demanding the refund.

Please Amazon, get this figured out! I am not about to lose out on a $2000 TV that I sold because you guys can't get your systems and personnel working together. There are scammers and frauds out there most likely because they know of this vulnerability and can get away with it. 

So unbelievably frustrated.