Complaint Review: Century Link - Denver Colorado
- Century Link 930 15th St Denver, Colorado USA
- Phone: 877-837-5738
- Web: www.centurylink.com
- Category: Telephone Companies
Century Link Matthew Linn I live on SS and I have tried for 7 months to sign up for the telephone assistance plan for the elderly Denver Colorado
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I am retired and living on my SS. I was on SSI and unable to work, so I must be very careful about my bills. There is a Telephone Assistance Plan that gives a small discount to people like me. Not a big one, but every little bit helps.
Century Link has been giving me the runaround for 7 months. 3 times they have told me to send in my application and I would be contacted. I asked my counselor from the City and County of Denver to help and the answer she got was that I have to open a Century Link account - and pay all the fees, etc - THEN apply for TAP.
Defeats the purpose of the plan to have to pay all those fees and then wait to get on the TAP.
Worse, though, is that Century Link told my counselor that the reason I don't have an account with CL is because I didn't pay my bill. My bill is paid and always was paid.
"Hi David,
I called CenturyLink and your account is closed. The rep I spoke with said that you probably lost service because of non-payment (which getting on TAP would’ve helped). So there is not much they can do to help with TAP service because you don’t have an open account with them. "
THAT IS A LIE and slander. It made my counselor think I was a deadbeat.
I believe Century Link purposely refuses to sign up people for the TAP and to spread lies to govt officials about me is really just despicable.
Thank you for your attention,
This report was posted on Ripoff Report on 12/10/2014 03:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/denver-colorado-80202/century-link-matthew-linn-i-live-on-ss-and-i-have-tried-for-7-months-to-sign-up-for-the-t-1194340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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