century link Higher bills every month...no explanation charlotte north carolina Nationwide

We had Century Link basic phone for many years..no problem...thn we added the internet...promised a great package deal,no contract etc.... we could put the service on vacation with no charge, the price monthly was $59and change etc.  We put the service on vacation and got a bill for nearly $100...then we returned to our residence...I spent two hours on the phone trying to get the internet re-instated...two hours..it is documented...meanwhile every month the bill was incorrect...every single month and it was always in Century Links favor...surprise surprise....then I called to cancel the internet and reinstate just  the basic phone service.so Century Link not only did not cut the internet but charged us a full month afterward...meanwhile they did disconnect the phone completely...no long distance and no local service at all...I was  told it would take at least a week to get the service to the phone restored...not an option in area where cell service is not available and you have a 95 year old mother living far away who calls you every day...the worst part was when I tried to get the phone working again I was sent to the department where they t.... we were charged an extra 19.95...which was added to our already incorrect bill.  You call to get things corrected and they try to wear you down by keeping you on the line forever...and they NEVER give you back your full refund....people...who don't hav the time to review the bill every month are probably getting ripped off...especially if you go the autopay route.  This company is crooked as a dog's hind leg...they should be brought in front of the FCC.