Century Link/Prism TV deceptive practices. over billing. $25 giftcard never arrived as promised. signal losses w/ their cable boxes. slow internet speed.2hrs on the phone with customer service each time I call. Saratoga Springs Internet/Utah

I started my prism tv services with Century link in mid January 2016. They was offering it to my area for the first time with some great offers that sounded too good to be true. Yes, I know.. it was too good to be true and I had to find out the hard way. I was told I would get all these bundles put together at a certain price per month and credits towards my 1st bill which did not happen. Every month I would call about their billing issue and would be stuck on the phone for 2hrs for it to be corrected w/ customer service, only to find out that the next months bill did not reflect the change. I have so many change orders, credits and screenshots of my calls every month that I made a call to them. The worst part of it all is if I walked into a century link store locally, they said they cant help me. They do not handle billing only sales to their ripoff cable services. Not only did I have billing issues, but I had signal losses on my cable daily.

I had at least 6-7 technicians come out to my home trying to figure it out with no success. Obviously their wireless boxes and equipment was not up to par for their cable services. Sadly, after a week after Prismtv services I had with them.. I referred a friend and he too had the same issues as me when his first bill arrived. I was promised a referral credit for referring him and I never received it after their required 60-90 days. I had to call and fight for it. I was referred to a third party for century link through email, which I have proof of whom I had to keep emailing for months wondering where was my credit or gift card. Till this day, June 12, 2016, I did not receive it. I also was supposed to get a $25 gift card for being a new customer and I too did not get it till this day.

While I made these phone calls to century link they admitted to billing issues and wrong quotes at start up and mentioned a company or billing dept. was being merged, but could not promise me the price I agreed to in January under contract. They expected me to deal with it and keep paying higher bills till they corrected it. I had to fight to have them waive the cancellation fee and contract which they agreed, but I will have to see next months bill to confirm if they did what they said. All these months I couldn't even cancel services with them because they never got one bill correct. How do I cancel if the bills they keep sending me is wrong and credits from last month not applied?? This is ridiculous. I am going to reach out to our news outlet here in Utah, check BBB and continue awareness of this deceptive practices they are doing... social media will be my starting point. I seriously hope others don't fall victim to their lies, but I believe if you are reading this... you may have become a victim already. If not Please DO NOT use Century link. They have the worst customer service I ever seen.