Report: #1508000

Complaint Review: American Home Shield -

  • Submitted:
  • Updated:
  • Reported By: Dan — california United States
  • Author Confirmed What's this?
  • Why?
  • American Home Shield United States

American Home Shield Failed to honor contract

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We paid for a home appliance warranty policy with American Home Shield when we recently purchased a new home.  A few weeks into our new home, the dishwasher rack came off the rails due to several worn out plastic rollers, so I called AHS to get them to address it.  They charge me $75 to get a contractor to check out the problem.  Contractor says they will order the parts and call me back for an appointment where they will return to fix it (It's a small, low-value job).  So I wait.  Three weeks pass, and I hear nothing from neither AHS or the contractor.  I call AHS.  They said to call the contractor.  Contractor said they told AHS two weeks ago that they "couldn't find the parts."  I mentioned that to AHS.  AHS said, "oh, yeah, that is correct.  We sent them an email asking them what the next step is, and haven't heard back."

Smelling a time-consuming, frustrating rip-off in progress, I ask for a refund of the $75 since nothing was done.  AHS rep from the Philippines says they cannot do that.  I say, "yes you can, you are a for-profit business and have revenues."  I ask to speak to her manager.  She says manager will call me.  Nothing.

By the way, I Googled my dishwasher brand and found the spare parts, which were around $10 (should have done that before paying $75).  Obiously the contractor lied; they just did not want to low-paying job.  They want big repair jobs that cost several hundred dollars or more.  They took my money with the help of AHS, and didn't do anything.

Also, it appears AHS tried to purge me from their system.  I entered my address and policy number into their automated system, which said there was no record of me.


This report was posted on Ripoff Report on 05/12/2021 11:09 PM and is a permanent record located here: https://www.ripoffreport.com/report/american-home-shield/failed-honor-contract-1508000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now