Report: #1499757

Complaint Review: AT&T -

  • Submitted:
  • Updated:
  • Reported By: Michelle — United States
  • AT&T United States

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AT&T is a total fraud and I wish someone would investigate the number of people they lie and cheat to.  I recently contacted them for 2 phones and was informed that I would only have to pay $1 a month for a 30 month installment for each phone.  When I got my bill today,  I was being charged $15 a phone.  I know $28 a month for 30 months isn't a huge deal but I am sure I am not the only one that they are lying to.

It's the principal and the lack of integrity by the company to make it right.   I was on the chat for over 6 hours to purchase the phones and I was on the phone for over 2 hours today trying to get my bill straightened out.  They were not willing to stand behind the people that they hired and who told me the price of the phone.  
Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that.  I just hope this might help other people not get taken by this dishonest company.

This report was posted on Ripoff Report on 09/11/2020 04:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/att/committed-fraud-1499757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Resolution Reached

AUTHOR: Michelle - (United States)

POSTED: Saturday, September 19, 2020

 AT&T reviewed my case and are going to honor the promotion I was promised. I have a renewed respect for them for standing by it.

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