Report: #1498050

Complaint Review: AT&T - Dallas TX

  • Submitted:
  • Updated:
  • Reported By: Anne — Virginia United States
  • AT&T 208 S. Akard St. Dallas, TX United States

AT&T AT&T DirecTV Satellite service AT&T charges full month for partial month's service Dallas TX

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I called AT&T DirecTV to cancel my service due to being unemployed during a pandemic and the bill being over $220 for years.   Service was disconnected 7/21/2020.  However, the rep told me that they would not pro rate my final bill, which means I will be paying for 2 weeks of satellite service which I will not receive.   So - during a pandemic, after telling the rep (truthfully) that I had been unemployed for months, which was why I was cancelling service, AT&T Policy is to charge customers for a full month regardless of where their cancellation date falls in the billing cycle.   Apparently, this is perfectly legal.  I consider it FRAUD.  Can you imagine how many millions of dollars AT&T is swindling off its customers? 

This report was posted on Ripoff Report on 07/25/2020 04:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/att/dallas-tx-directv-satellite-1498050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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