Complaint Review: AT&T -
Relocated from one condo unit to another in same building. Had to move out of the previous unit in June 2019. Bought a condo in the same building and did a full renovation taking it down to the studs. Did not move into the new condo until March 30, 2020.
Continued to pay for DirecTV service the whole time because it was too complicated for DirecTV to manage the account equipment.
In August of 2019 I had DirecTV come out to put the dish for the new unit up and run the coaxial cable to my unit. Several technicians were unable to get the coaxial cable to the unit and so I paid someone else to get the coaxial cable into my unit. AT&T/DirecTV billed me $200 in August 2019 presumably for a dish installation although there was no coaxial cable run between the dish and my condo unit.
i requested a technician to finish the installation which was set up on March 30, 2020. There was no charge for this appointment and the technician came out and quickly had my service up and running.
Then the technician told me that he wasn’t going to get paid as much with the kind of service order that I had and he asked me if I would be willing to let him call AT&T/DirecTV and put in a different kind of service call.
He explained that there would be an initial charge of $200 (Presumably the same charge that was billed in August of 2019) on my bill but it would easily be removed. He then called into AT&T/DirecTV pretending to be me and placing the new order.
Later, I was notified that the charge could not and would not be removed. After spending way too much time on the phone, “the back office” has decided that the charge is appropriate.
How can another person, let alone an AT&T/DirecTV contractor, falsely portray themselves to be a customer and put unauthorized charges on that customers bill.
I should not have agreed to let the technician make the call but the facts are that a designated AT&T contractor explained what would happen and it did not happen the way it was explained.
I have all the backup that shows clearly the fraud. The charge in August 2019. The same charge again in March 2020. With respect to the service call on March 30, 2020, my original order Activity Number 1-375J0GS8 showing that the technician arrived at my home at 10:40am on March 30,2020 and my acceptance signature was captured on March 30, 2020 at 11:05 am -25 minutes later. Then, I have another Activity Report 1-375YDJ9D that says that the technician arrived at my home at 12:52 pm on March 30, 2020. This Activity Report says that my acceptance signature was captured on March 30, 2020 at 11:53am - before the technician supposedly even arrived!
This report was posted on Ripoff Report on 04/22/2020 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/att/directv-fraud-addition-double-1494326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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