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Report: #1496629

Complaint Review: AT&T - Hartford MI

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  • Reported By: Jenny — Hartford Michigan United States
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  • AT&T 84896 CR 687 Hartford, MI United States

AT&T My phone won't call out and support is DISMAL Hartford MI

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Some time today, my phone was unable to call out.  My daughter is here visiting, she is also an ATT customer and SHE cannot call out either.  I have an iphone, she has an android.  I can do other things on my phone.  Siri works, apps work, just cannot call out.  Even though it SHOWS I have my usual one or two bars.  Tried logging into att, said my pass code was wrong.  Now they could text ME a temp one.  So I know my phone works.  It's just not able to make a call.

My house is BARELY on the outer fringe of the towers range.   I even drove to the town where the one and only tower is located.  STILL no service.

This has happened before.  That tower has issues and NO ONE at ATT realizes it.

Gotta get past about six rounds of low level morons before an actual service tech gets the message.

I checked their site to see if there is an outage in my area and it shows all clear.  WRONG.

I logged into my att account page, no problems, I'm on pre paid, all good.  Searched for help, USELESS.

BUT I tried searching for "live chat" and that actually came up.  It's not visable on the page but seems they have it.   BUT... the thing is an autobot and keeps telling me to sign in.  I WAS ALREADY SIGNED IN!   But ok, clicked the link, logged in, chat pops back up asking me to sign in.   And around we go.  Dead end useless circle.

The last time I went through all this I found them on twitter.   So I've been sending messages to at&thelp on twitter.   Also useless!   I started this at 6:23pm.  Between 6:23 and 6:49 I have so far heard back from no less than five different people!

KatS  CesarR  VanessaC AnthonyW PaulinnM

I've been asked for my zip code multiple times now.   I told them EXACTLY where the one and only tower in my area is located.   Then I wait..... zzzzzz..... and someone else asks again.

The closest att store to me is about a half hour away and closes in a half hour.   And of course, NO live chat and NO email available at all.  Only a phone number WHICH I CANNOT CALL!

What is wrong with this company?

How can a "communications" company be so danged hard to COMMUNICATE WITH?

And trust me, THIS is the best in my area.   T-mobile has no service AT ALL.   Had Boost years ago, heard they use the exact same tower.  Thier support was bad but at least I could eventually reach a human.  (usually took days, one reason I left them.)   Verizon left a rotten taste when they were the ONLY land line around.  Pre cells.   They were so horrible I would NEVER go back to them.   Sprint perhaps, only that would mean buying a new phone.   

And that's all there is.  Bad, worse, and no service at all.   Just dandy!  Maybe I should hook up tin cans with string to people I want to talk to.   Be more reliable than this.



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