Complaint Review: AT&T -
(Long story, I was warned about att, I didn't personally have problems because I never had to directly deal with them)
I got ATT internet and TV (bundle for $120, the internet was $40 tv was $80, the internet was $60 without bundle with free $99 install) expecting to move with a family member expecting to move quite soon. The installer did a terrible job, just throwing down TV cable haphazardly along the bed. I saw it and personally moved it behind to try to make it better. Shortly after the guy mentioned a wifi booster. I asked about the price and he said $99 I said I never needed them before and was clear I wasn't interested. He left after the install was done.
Later I noticed the wifi booster was not only there but plugged in meaning I was charged something I never asked for. I find out I wasn't going to be able to move as I thought, meaning I was going to have to pay the bill I was never going to use. On the third day after install, I asked about what could be done. The person mentioned service suspension and said it will be shut off and you won't be billed. I said alright I'll do that.
Months went by I called every so often to check if it was still in suspension around the last of the month I get a ~$225 bill and I was pissed. I NEVER EVEN GOT TO USE IT. I called them. Turns out they said the bill is sent out the same day as install but they will refund the wifi booster next bill cycle. Fast forward to a couple of weeks ago where this all went south. Knowing I WAS going to move. I called them up saying I want it turned back on. They said I still owed $193.14. I was like wtf, what about the wifi and the service that was never used. They said again the bill was sent out the same install day, I think they said it was in collections but I can't remember. Then they basically said you still have to pay the first month.
As this is a long story (which I'm awful at) They said if you want service you need to pay the remaining balance and call them back saying you did to get service. Since I needed the internet I paid it anyway (I wouldn't have otherwise as I won't pay for something I haven't asked/used, obviously). Soon as I did the app said my account was canceled. Holy fk I was pissed off, to say the least...After being on hold for 30 mins, then getting disconnected, calling again, talked to someone then getting transferred, and immediately losing connection like it was on purpose. Then getting the PR basically f you speak about them somehow caring but there's nothing they can do about it. I end in defeat.
The next day or so I FINALLY get someone that was actually competent but one of the stupid sh*t AT&T decided to have the need to send me ANOTHER modem because something about it not working and hard-wired/built into it. I said all pissy that's like buying a new phone bc you can't charge it. In the end, the women said I will note this and you should (I haven't) get a call about this and you can talk to someone and see if they can resolve it. Two days later I get the new NEW equipment modem (had to install it myself which was no problem, but I had to register which I never saw on the instructions so it took like an hour after I had the computer and internet physically connection to actually have internet access) I have internet now which of course I'm using but I'm still out. They also said the wifi booster is $49 and basically call me a liar and being out the $193.14 even though it SHOULD only be $7/mon equipment fee, taxes, $35 processing fee, and less than THREE DAYS I had service.
This report was posted on Ripoff Report on 08/05/2020 12:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/att/scam-1498437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.