B&H Photo B&H Photo and Video New York Superstore... Bad Accounting Bad Policy Not Honest NY NY

Yes- it's COVID and things are tricky.  Drama is great on your favorite Netflix series but not so great when it comes to accounting.

2 decades of great service - now $12,500 in recent orders ending in crash and burn.  B&H will NEVER get my business again. They have been authorizing multiple transactions multiple times and have no response when they use all my available credit. When items had to be returned - they refunded different and random amounts.  They have processed the wrong accounts.  They are not transparent or honest.  It's a ridiculous game of pass the buck.  I just filed a BBB complaint as I can not get any senior CS reps to accomplish anything.  It's a black hole of time, with no results.

[To illustrate multiple charges: I see a $2199.00 charge 3X as pending, 1X as posted, and then 1X as paid all on the same October Statement.  Keep in mind this is one line item among 4-5 similar expenses]  

[To illustrate refunds: I had a charge of $791.37 that was refunded with $724.52.  Where is the rest of the money?. BTW - no explanation. I also have a similar transaction with a $2900 line item. This is being refunded because they have double charged my account]

Oh, there is also the new Canon RF 85mm 1.2 lens ($2699) that came in a trashed box and the lens clearly had been well used.  

All these problems are part of a single order/kit.  They are just in pieces due to availability and how they are being billed.  Canon R5, Canon RF 85 1.2., Canon RF 15-35, Canon 70-200, and related accessories.    COVID is not the problem.  

Lastly, I typically review either awesome businesses or really bad ones.  This is the latter. :(