Report: #1509284

Complaint Review: CenturyLink -

  • Submitted:
  • Updated:
  • Reported By: Earl — Eagle Idaho United States
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  • CenturyLink United States

CenturyLink Billed me twice for one internet line

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In Feb 2018 upgraded my internet speed with CenturyLink, and gave them a new bank account for auto-pay.  They did, but continued to take $ from my original bank account -- thus they double billed me for a single internet line.  Spent hours on the phone with customer service over several months, they often just terminated the conversation.  Twice customer service said they would fix it, but within a short time they were back to the double billing. 

Finally I had my bank reject any request from CenturyLinke on the original account.  That got their attention and I started dealing online to customeradvocacy@centurylink.com.  They said they would only refund half of the double billing, but it has been months and I have never received a refund.  First it was going to be a "credit" to my account, then they said they would send a check.  Latest is sort of "we do not understand what went wrong" and now they want me to start the whole process again with "creditdue.escalations@centurylink.com"  I do not know what to do now.  Are they just running out the clock and planning on me just giving up?


This report was posted on Ripoff Report on 06/22/2021 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/centurylink/billed-twice-internet-line-1509284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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