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Report: #1483727

Complaint Review: Choice Home Warranty -

  • Submitted:
  • Updated:
  • Reported By: DrG — Phoenix Az United States
  • Choice Home Warranty United States

Choice Home Warranty AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!! They do not cover what they claim in their home warranty guidelines.

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I would give this company a zero rating if I had the option. I bought a 3 year warranty due to purchasing a 15 year old home with the original 2 air conditioning units. I specifically bought the upgraded warranty to cover the units. They have denied 95% of any of the air conditioning claims so far. I am in year 2 of my warranty. After having to replace 1 condenser at $2,200 and 1 compressor at $1,500 (they would NOT cover either issue).

I am now in the position to replace the second condenser and compressor. They refused to pay for a system diagnosis, after sending out 2 companies who would only put gauges on the outside units which resulted in 1 company saying there was a leak somewhere and the other company saying it was only low on freon.

After many hours on the phone I finally paid over $350 for my own diagnosis and the results were completely different stating that the issues were due to normal wear and tear. They still are denying the claim. This has been going on for almost 30 days and I live in Phoenix! AVOID, AVOID, GO TO ANOTHER WARRANTY COMPANY! United States

This report was posted on Ripoff Report on 08/19/2019 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/choice-home-warranty/avoid-company-like-plague-1483727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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