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Report: #1484768

Complaint Review: Choice Home Warranty - Eddison New Jersey

  • Submitted:
  • Updated:
  • Reported By: Britton — Ewa Beach Hawaii United States
  • Choice Home Warranty 1090 King Georges Post Road Eddison, New Jersey United States

Choice Home Warranty Refuse to repair my Air Conditioner as promised in the contract Eddison New Jersey

*Consumer Comment: Coverage

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ug 8 19 I filed a claim in Hawaii and they could not get anyone out to fix my A/C. They have a reimbursement program if you get someone out to check the system. I had someone check it who I believe was really trying to say what he thought would get them to pay for the replacement of the system. Based on his findings they said they don't cover rusted coils and freon leaks.

Not believing that was the real assessment or even fair I asked for a second opinion. The customer service representative was extremely rude and not helpful. She did not seem to want to help. Finally, after having to repeat myself over and over she finally agreed to have another contractor come out. She said I couldn't get reimbursed for the first one but she would try to have the second come for no charge.

Once again no one was found and I remain in a house over 80 plus degrees. Again, I found an A/C company to send out a technician last Friday the 6th. This tech, from a larger company, said there was no way the first guy could have seen any leaks in coils or got the Freon pressure to see there was a leak because the condenser is down. He even tried to force start it.

When I told him they said the coils were bad and that the company does not consider that normal wear and tear, he said that it is normal here in Hawaii where the salt water eats up everything and after 16 years there is no way you can expect anything else. I emailed his write up and explanation to the appeals representative assigned to my case.

When I woke up this morning 9 Sep, I called her to check. She said they denied the claim again. The funny part is she quoted the issues sited by the first technician. When I tried to explain to her that she was talking about an old assessment all she could say is that someone will email me the info. Finally, I got the email that, once again, quoted the information provided by the first tech. They still are not taking into account the new assessment and continue to deny my claim.

This report was posted on Ripoff Report on 09/10/2019 01:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/choice-home-warranty/eddison-new-jersey-refuse-air-1484768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Coverage

AUTHOR: Robert - (United States)

POSTED: Wednesday, September 11, 2019

I had someone check it who I believe was really trying to say what he thought would get them to pay for the replacement of the system.
- The way you phrased this, it sounds like the technician was just trying to make up a reason to get them to cover a replacement. Warranty companies can generally see right through this, which is why it was probably denied. If you disagreed with his tacticts, since you are the one who brought him out you would have to go after him for any costs.

They still are not taking into account the new assessment and continue to deny my claim.
- The "new" assessment according to what you said the technician stated was that your damage was normal wear and tear and over 16 years in Hawaii you can't expect anything else.

So the first technician basically lied to try and get them to replace it. The second technician said that your issue was "Normal Wear and Tear".  In both cases the Warranty company denied your claim. While warranty companies are known for denying claims when they should be covered,  the issue seems to be that you are trying to get a replacement when the warranty actually doesn't cover your situation.

Good Luck

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