Complaint Review: Choice Home Warranty - Edison NC, NJ
Choice Home Warranty Did not cover a claim they were supposed to Edison NC, NJ
I have a contract for home warranty with Choice Home Warranty. Recently had a garbage disposal stop working and leaking. The plumber submitted photos which looked like rust because of liquids and food that had leaked. They rejected it based on the fact that rust and corrosion are not covered. After washing the unit the dirt and food came off easily with just water. Plumber than re-submitted the form saying it was not rust - he had made a mistake in initial diagnosis. They still rejected.
I opened a case with them and re-submitted photos of the cleaned unit showing there was no rust to begin with. The case manager kept saying they will not approve this claim because the photos looked compromised - first she said the pics look like they are of a new unit. When I said to her it is the same unit that has been in the house for 8 years and told her about the serial number, she said well it is compromised because it was cleaned. I said rust will not come off it you clean with water.
She just kept saying they wouldn't approve it. I asked her on what basis as there is no rust and she did not give a good answer and kept saying the "authorization dept" cannot approve it. I had to pay over $350 to get a new one installed and CHW will not pay a cent.
This report was posted on Ripoff Report on 04/07/2021 09:26 AM and is a permanent record located here: https://www.ripoffreport.com/report/choice-home-warranty/edison-nc-nj-did-cover-claim-1506789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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