Report: #1494620

Complaint Review: Cox Communications - Phoenix Arizona

  • Submitted:
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  • Reported By: John — Scottsdale Arizona United States
  • Author Not Confirmed What's this?
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  • Cox Communications Phoenix, Arizona United States

Cox Communications Cox Cable Cox overcharges existing customers and increases prices!!!!! Phoenix Arizona

*Consumer Comment: Your Invoice Says It All!

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I have been continually calling Cox to have my internet lowered. I am always told “Ohh we can’t do anything because you’re under contract.” Every month the pricing on my contact continued to increase, even though I was supposedly “Locked into a contact price” I am currently on 300mbps internet, and paying $115/mo. For that. 

Online Cox is advertising $79/mo. For 500mbps internet. 

When I ask to have this same pricing I am told “Ohh that’s for new customers only” 

I have ave been a Cox customer for over 10yrs and I am tired of getting screwed over. I would like the same price as “New customers” 

i feel as an existing customer I should get a discount and even better pricing... not worse. 

This report was posted on Ripoff Report on 04/29/2020 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/cox-communications/phoenix-arizona-cable-1494620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Your Invoice Says It All!

AUTHOR: Momo - (United States)

POSTED: Thursday, April 30, 2020

 If YOU don't pay the bill by the due date, YOU generate a late fee. Additionally, the amount PAST DUE gets rolled over as part of the the regular monthly charge. YOU have a late fee. Therefore YOU have a PAST DUE BALANCE. That's why the amount due is so high! Oh yes, let me save you the effort...don't bother saying it, I'll tell you ahead of time...I don't work for them!

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