Report: #1491591

Complaint Review: Samsung -

  • Submitted:
  • Updated:
  • Reported By: Joel Barnes — Lakeville Minnesota United States
  • Author Not Confirmed What's this?
  • Why?
  • Samsung United States

Samsung Refused to replace item still within warranty

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Bought a Galaxy S10E 9 months ago. The included Earbuds stopped working a couple weeks ago and are still under warranty. I contacted the company to get them replaced, and they sent me an older pair (the kind included with the S8).

I contacted them again to explain, and was told numerous times over the course of three hours that these were the same earbuds (they are not). Finally after speaking with a supervisor I was told they would have someone contact me within 72 hours regarding the matter and that the correct Earbuds would be sent.

Lo and behold, no contact for over a week. Called again, was told that they couldn't do anything to help me.

This report was posted on Ripoff Report on 02/11/2020 10:33 PM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/refused-replace-item-warranty-1491591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

What is your problem?

AUTHOR: Flint - (Afghanistan)

POSTED: Sunday, February 16, 2020

So... they replaced the defective product with something similar, which is all they are required to do.  They are under no obligation to replace it with the exact same model.

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