Amazon hired support guys who always accuses a customers of doing wrong. Seattle WA

Amazon's support goes crazy! They did not authorize charges from my debit card. Next, a person called me and said: "let me show you how did you spend your money". I said: "I have no refund done for this order so I wasn't able to spend it". She said again: "no, you did". I asked her if I can start recording? She said: "No". I told her that I did a screenshot with the order shown not refunded, but she continued to say: "No you did. We sent you money back and you already spent them". I said: "If I spent money, the system must show that money was ever received by me".I told her the order number and status once again, and the amount- 183$, she said again: "Yes this is order and amount I talking about, You did spend this money already".

I told her again-"Now if you don't give me permission to start a video recording, I will do a picture of the screen with this order where it said the money doesn't refund for this order. And I will complain to a social media unit and try to complain to the Amazon headquarters." Next she said:" Our communication is interrupted and I need to drop the call". I said: " It is not true and you are lying, you can hear me well". She says again: " connection is bad, I disconnected". Here is the picture of the order, this person, named herself Gabriella, said I get a refund and spent this refund entirely.