American Home Shield Carbon Monoxide Poisoning or no heat! Carroll Iowa

American Home Shield sells home warranties and states the following on their web site:

What is Basic Home Warranty Coverage?
Generally, basic coverage for a home under 5,000 square feet, regardless of age includes the home's heating, plumbing, electrical system, water heater and major appliances, such as range/oven/cooktop, dishwasher, garbage disposal, etc.*

I'm in the market for a home. What's the benefit of buying a home covered by an AHS home warranty?
An AHS home warranty helps provide protection during and after a home purchase. When a covered system or appliance breaks down due to normal wear and tear, you're protected for repair or replacement.* There's no need to get back in touch with the real estate agent or track down the previous owner.

My home systems and appliances are old. Does that matter to AHS?
No, the age of a home or its systems and appliances does not matter to AHS. We cover items that are in good working condition at the time you purchase the plan and properly maintained.* Plus, AHS covers all makes and models of appliances and systems.*

Does AHS need to inspect my home systems and appliances before I enroll?
No, AHS home warranty coverage does not require a home inspection to purchase.*

The home warranty was part of the deal when I purchased the house. When I discovered the furnace had a cracked heat exchanger and was leaking carbon monoxide into my house, I called American Home Shield. They have repeatedly refused to repair or replace because they say it was inoperable prior to the warranty being purchased. But their web site clearly states that they don't inspect what they are warrant. Then when a problem arises they refuse to honor the warranty. They are willing to take the previous owner's word and money and leave me without heat or take the chance of getting carbon monoxide poisoning.

Nancy
Tallahassee, Florida
U.S.A.