American Home Shield False infomation when buing the home warranty Memphis Tennessee

After paying for two years worth of monthly payments to AHS (american home shield warranty) our air conditioner need work.

We called the warranty company and after about a week someone came out. We paid the 60.00 service fee and was told that we would receive a call from the warrany company in a couple of days, the call never came.

After calling numerous times to Artic Cirle Air and AHS I was told that we would have to pay 1010.00 dollars out of our pocket for the unit to be replaced.

I told AHS that I have a 4 year old and a adult that has asthma and they needed the air fixed and that I was told that we would not have to pay anything except the service fee. Ron the man that I talked with told me that he was sorry for the misinformation but that there was nothing that he could do about it.

Please there has to be something that can be done when a big company hires people to work for them and trains them to be sales people and then the people that buys the product is riped off.

My husband is a police officer and I'm disabled and we don't have the 1010.00 dollars to replace the inside unit that is the reason we bought the warranty.

Patricia
lavonia, Georgia
U.S.A.