American Home Shield worst (non)service ever Memphis Tennessee

Please do not ever use this awful company. They are the worst ever!

August 24: Called AHS to request repair on my refer. Sep 1: First contractor came to my house and said he didn't work on Kitchenaid appliances.

Sep 8: Second contractor came to the house. Diagnosed as a bad control board. Said he would be back in a week with new board.

Sep 15: Returned without a control board. Claimed he would have to pull the existing board out and send it to be rebuilt. Estimated time to rebuild: 4 weeks. I called AHS and stated that four weeks without a refer was unacceptable. They told me that they would give me a cash in lieu offer.

Sept 22: Offer never came. I called back and they said they would buy me a new refer. Sept 24. This offer also never came. I told them I wanted resolution. They offered me $60 for a dorm rental. I told them to give me my money back (the $125 service fee) and I would fix it myself.

Sep 25: I told them to cancel my account and never charge it again. They told me a retention specialist would call me back. Card was charged for $34 for another month same afternoon. Every time I have called I have had to be on hold for 45 min plus. And I still haven't been able to cancel yet. Over a month later...no resolution yet. Just wasted time and money with this awful company.