Report: #1396325

Complaint Review: American Home Shield

  • Submitted: Mon, August 28, 2017
  • Updated: Mon, August 28, 2017
  • Reported By: Tyler in Texas — Taylor Texas USA
  • American Home Shield


American Home Shield Act in Bad Faith Memphis Nationwide

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The summary (though not complete) of my story, so far: Have had multiple service visits for A/C not cooling starting in May 2017 – August 2017.  A/C NOT fixed. With most service calls A/C never worked after repair guy left or only for a few hours. Alas, with ours after system left broken with an “All good to go” from repairman unit even froze up. And now we suddenly get a leak in the system.

A total of 3 Companies Sent:

1st Company – After multiple visits says we need new blower motor for HVAC and then becomes unresponsive. After several days he calls and sets an appointment for next morning.  Next days no call/no show. That was a Wednesday. By Saturday, still, no call/no show and will not answer or return calls. Call American Home Shield and they couldn’t get him either; so American Home shield dispatches for another company and leaves him on it and says we will see who shows up first. Monday morning at 7:45 am I get a call and he is on his way. He installs the blower and it is not blowing worth a darn. Then, though he had checked on prior visits and all was good he says our coil has a leak and has to be replaced. He said he would call for authorization and call back. About an hour or two later he calls and says American Home Shield has taken him off the call and assigned someone else. Now, the nightmare really cranks up!

2nd Company – Before even inspecting unit starts asking if we have considered replacement. He checks unit and finds new blower miswired and this is why it was not blowing good and why it would not work when switched from AUTO to ON. They called back and said it would be 1270 to fix; like it was $12.70, of course, it was $1270. Over $500 in the coolant and the rest “Code Violations Not Covered”. As this is the second summer in the house and we had the inspector check that it was up to code as we were worried about repairs on an old unit and were told it was fine for repairs. They also attempted to collect $75 for Service fee though this was a recall. As of now they still are trying to collect this fee even mailing a bill.

3rd Company – Called American Home Shield as I knew this was too high and said that I thought this was wrong and they sent someone else out who came in almost $500 less but included a part for $150 that I have an invoice that shows was replaced May 2017 by the First Company sent.

NOBODY is helpful at American Home Shield including Corporate. They do not accept responsibility for repairs not being performed correctly (one repair even resulted in a wire in the attic burning up within hours after the repair).  I am currently in process of preparing to file written complaints with Texas Real Estate Commission and Texas Attorney Generals Office.

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This report was posted on Ripoff Report on 08/28/2017 07:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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