Complaint Review: American Home Shield
American Home Shield AHS AHS avoids another repair and leaves homeowner hanging and on hold! Morristown tennessee
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I purchased a home December 9, 2016 and the real estate agent pushed an AHS home warrenty. I should have known better. In May our Air Conditioning stopped working. I called AHS and they stated thay only had one repair person in my area and they would send hime for a $75 fee. I agreed and this guy showed up and reviewed everything, stated that he would have to order the parts through AHS and he would get back to me. 30 days later and no update. I called AHS, was on hold 48 minutes and was told that the clain was denied for a pre existing condition. I told them I wanted to dispute the determination of a pre'existing condition since we have been in the house for over 6 months and it just stopped.
They said the warranty was in my wife's name and only she can dispute it. She called back a few days later, another 37 minute wait, and was told that I was on the policy too and they could speak with me. I told thel I wanted to dispute the determination of a pre-existing condition and was told I was time barred since I only had 14 days to dispute. SCAM, SCAM, SCAM. I immediately told her to cancel my worthless warranty policy. She told me it was a different department, they were closed and they would call me in 24 hours or lass. Now 5 days later, no return call, another payment taken and 3 calls made with an average 37 minute wait each time and tonight I get the same later from 5 days ago and she tells me the same 24 hour call back line. BEWARE OF THESE TERRIBLE PEOPLE.
This report was posted on Ripoff Report on 06/22/2017 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-ahs-ahs-avoids-another-repair-and-leaves-homeowner-hanging-and-on-ho-1380702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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