Complaint Review: American Home Shield
American Home Shield cheated and lied about AC coverage Nationwide
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In June of 2016 my A/C was blowing warm air I contact AHS and they sent out a contractor, he said the unit needed coolent so he seviced it it worked better for about a month then it failed it again just to give you some info on the age of my unit its about 30+ years old. So I called them again they sent out another contractor he said a part was bad and he has to order, now this contract they sent was one of the worst I have delt with they never called me to tell me when they were coming out than when I called they they would answer there phone not as the business name but just hello and they could never give me an answer as the status of the work finally about a week or so later they came out with the part and it didn't fix it the tech said the unit was old and needed to be replaced I waited for them to file with AHS but nothing finaily I contacted AHS and they said that That contractor drpped the case I told AHS of the problems I had with this contractor and all the negtive reports about them but they didnt seam to care. So that was first contractor now AHS said they would be sending out another contractor, well the contractor was suppose to contact me within 24 hr they never did so I tried to contact them no answer, I called AHS about this and they said that I turned the appoitment with them, I told AHS I never recieved a call from them, and why would It was now going on the 2 weeks and the temps were over 100 deg. The company lied and I told AHS that but they didnt seem to care. So they sent out a 3rd contractor they were very good after I briefed them on the finding from the passed contractors they went and checked and confamered the findings and said they would contact AHS they did AHS agreed, but in the mean time I had contacted another 5 star contractor to get and ast for replacement I didn't want a cheap one, they came out in 2 days also confermed the the AC was no good and said the unit was at least 30 + years old.
I agreed to go with this company to replace my unit. As I was waiting, about 5 dats later the second contractor that AHS scheduled to come out showed up out of the blue I told them that they said you dropped the case and I told them that they had told a lie to AHS saying that I refused the appt anyway again this one showed up with no call, So I called AHS and said I had contrcted with another AC company and that I wanted to get the buyout so after about a week they said they were sending me a check for 1866.26, now I dont know were they were going to get just the AC unit for just that amount I also recieved in the mail a letter stating that they would not cover for the crain, my AC is on the roof the title 24 duct inspection and some other stuff. Anyway I had my ac replaced but my cost was 8500 I was not expecting to get all of that but maybe just half and that is only because I went with a better AC not the cheap one they would have installed. I had been with AHS for almost 30 yrs and this is how they treated me.
On another note I pay 43.99 a month and my Ref, washer and dryer are not covered I got on there web site to get a quote and what they sent me covered all of that be yet my contract now doesnt cover that.
This report was posted on Ripoff Report on 08/28/2016 05:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-cheated-and-lied-about-ac-coverage-nationwide-1325046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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