American Home Shield DENIED CLAIM TO REPLACE COMPRESSOR ON HEAT PUMP BATAVIA, Illinois 60510 Nationwide

I telephoned American Home Shield to request service on my heat pump, when the Technician checked the system he informed me that the compressor was not working and stated that he would have to call his supervisor to confirm his finding. When the supervisor arrived he checked the heat pump and confirmed the Tech's findings, he then asked to see the furnace and removed the front cover ans took a picture of the components stating that the coil was pretty dirty and further stated that AHS would probably not cover the replacement of the compressor due to the furnace status. I explained that the unit had been serviced for the winter checkup and that the Tech did not see a problem with the inside unit or the heat pump at that time.  I didn't discover a problem until after the recent ice storm last weekend. My system is nearly 20 years old as I bought my home when it was new in June of 1995, I have maintained the same indoor unit which I feel is great because most folks in my home development have replaced their units at least twice since buying their home around the same time.   

I feel that AHS has disregarded the fact that I have had a contract with them for a long while and they have never replaced an appliance since my contract with them. The outside unit (heat pump) has been replaced once from the original carrier unit with the current brand (Trane) and I paid the full cost of replacement not AHS.  Since they are unwilling to assist me with this service request I have no other recourse but to cancel my contract with them.  I own two homes and just recently bought a service contract with AHS for the second home, after today I have cancelled both contracts and requested a full refund of my payment on the second home.   No more Home Warranty Plans -- I will open an account  at my credit union and place the monies in a separate account for home repair.  What a waste of money to pay for a service contract for several years but not able to use it when needed. 

Lastly, the Technicians they employ I feel are pretty much told which calls to approve or deny.  Customer Service isn't any better, the Representative that called to let me know that my request was denied was very rude and discourteous further implying that I shouldn't expect AHS to repair my appliance if I failed to maintain the system as required and I stated how dare he disrepect me in such a way, I am 65 years old and have maintained the system just fine for 20 years.