Complaint Review: American Home Shield - Phoenix AZ
American Home Shield American Home Warranty Charge a service fee for appliances that are still broken Phoenix AZ
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I have had this company out to fix a fridge on 3 separate occasions, it is still not fixed. AND because the fridge (freezer) breaks approx 90 days after they have "fixed" it previuosly, I have to pay a service fee every single time. Also, evey time this fridge (freezer) breaks I am also losing over $100 worth of food every time. (There is no reimbursement for this)
When you contact customer service be prepared to wait over an hour on the phone and then talk to someone in a different country. Asking for a supervisor will also get you the exact same person you were speaking with before and all they do is repeat the exact same thing.
Funnily enough, they are suppsoe to be a "Home Warranty" company and warranty nothing. If something breaks after they have "fixed" it thats just too bad, you get to pay again.
If I purchased the warranty through the manufacturer, they would fix it, not charge me a fee and replace my food. As soon as my contract has expired I will not be renewing with this company.
This report was posted on Ripoff Report on 10/26/2018 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-shield/phoenix-az/american-home-shield-american-home-warranty-charge-a-service-fee-for-appliances-that-are-1465764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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