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Report: #1436206

Complaint Review: AT & T - Morrow Georgia

  • Submitted:
  • Updated:
  • Reported By: Shonda — Stockbridge Georgia United States
  • AT & T
    1891 Mt Zion Road
    Morrow, Georgia
    United States

AT & T AT&T Billing & Payment Support AT&T Store - Morrow, Georgia - Southlake Store ATT.com the company has not honored the agreement for services since the services started December 2017- have had to go back and forth with them since the beginning of the agreement. Morrow Georgia

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started services with ATT&T in December 2017- was promised a package of phone internet and cable and the original agreement has not been honored since. Our bill has not been consistent nor was it bundled as they advised it wouold be and has changed every month. We have to call them every month to straighten out the charges because the original agreement was never honored. We had to argue about the bill and services being combined through ATT and Direct TV were never combined and we were paying seperate charges which were higher than the bundled charges they promised. When you call to speak with someone you are viscously transferred back and forth between the 2 companies with no resolve.  On one occasion i have documented where i spoke with 15 people including 2 supervisors and a manager, being transferred back and forth with no resolve all in one day. This has been going on since December 2017.  I finally went to one of the ATT corporate offices to see if i would get it straightened out and spoke with a corporate representative Rachel, who I have specific notes of the adjustments and credits that were to be made and honored since the original agreement was not.  I Left out of the corporate office thinking that i had finally gotten it resolved only to find out that it was never done. Then to be told that it coould not be seen in thier systems even though i had specific notes and names and resolution numbers and confirmation numbers.  So again when we called back were were transferred back and forth and told that one company ATT could not see the other Direct Tv and a manager would have to be notified to contact me at a later date.  We were to have a credit to our account for $100 and adjustments to our bill to honor our original agreement.  The $100 adjustment was never made until i called back- once i spoke with a supervisor the credit was applied finally with the help of the well kept notes and names and humbers i have as records.  The other part of the agreement was never done. So we went back to the corporate office to see why the adjustments and the credits were not done at the same time as we were told they would be, and now we are waiting on another manager to contact us back as they are saying that they do not see that part of the corporate conversation when it was all the same phone call by a ATT corporate rep. The corporate associate is the one who spoke with them and it was agreed that we would be receiving a credit and adjustments.  Now we are back again with the same mess trying to get them to honor the adjustments that were promised on the SAME phone call as the credit which they finally completed. If the credit was given we cant seem to find out why the adjustments werent made as well since they were all a part of the agreed resolution for not honoring what was promised from the beginning December 2017 by thier corporate rep.  We were told to contact the BBB by the corporate associate and so that is what we are doing now.  I will be going back in to the corporate office on tomorrow and if this is not handled we will be cancelling thier services for good.  ATT & T and Direct TV have a horrible thing going on where the customers are getting stuck in the middle and transferred back and forth with no resolutions, they are not honoring thier contracts agreements and they have the worse customer services i ever expeienced in my life. How can a company that has been around this long and be so big be able to provide this horrific customer service where thier customers are being caught in the middle of this vicous game they are playing.  They have outsourced thier services which makes it very difficult to deal with this company.  The merge of ATT and Direct TV is affecting thier customers in a negative way and needs to be addressed.  This is not about paying a bill because we have paid ATT every single penny that has been billed to us and still getting treated badly with no resolve.  Please help -Exhausted.

This report was posted on Ripoff Report on 03/27/2018 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/at-t/morrow-georgia-30260/at-t-att-billing-payment-supportatt-store-morrow-georgia-southlake-store-att-1436206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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