Complaint Review: AT&T - Carol stream IL PO Box 5014
- AT&T Carol stream IL, PO Box 5014 United States
- Phone: 800-288-2020
- Category: Fraud, RIP-OFF , television, television, RIP-OFF , TV Advertisements, Cable TV, Call Centers for help and Chats on line, Consumer Services, credit report scores, Fake advertising, stealers, Robbery, Infomercial Rip-offs, Nuisance phone calls/possible scammers, Payment processing, Satellite Companies, Satellite TV, Scam, Telephone Companies, Ripoff, scammer, utilities
AT&T On January 6th 2018 check no 2018 was the last payment owed.for the month of January. On January 30th I cancelled services due to the fact I was constanly being over charged every month and I had to call in to correct the billing. IL PO Box 5014
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On 11-16-16 we called to add AT&T , TV Phone and internet to our new home. ( We are on a fix income, the new home was a down sizing issue). We agreed the cost agree it would be $93.99 with all taxes included. Well to say the least that was a lie. Itried to concel AT&T on 2-16-17. Because they immediately tried to resend on our agreement. I talked to a Jason and a Jeremy ID no. 100722855 he taked me into staying with AT&T and that AT&T would honor the agreement, I would only agree to stay for one year as a trail basis. This was agreed on.
As it turns out AT&T did not hold to the agreement Every month thier invoices were late which forced me to send the agreed amount by standard mail and with unclear charges. This caused many , many problems. I had to call each and every moun to clear up billing issues. They lied, they did not honor ay agreement, Billing constantly insisted on charging me more money, which they got in most cases. I was constantly uypset. I was ripped off. I was harassed by their emails and their phone calls. I hated their service. their equipment does not work as they claim. I had to add boosters to all the TV"s in house. at my cost. I had nothing but problems with their billing dept.
I paid in full on January 6th 2018 ck no. 1030, I do not owe them anything. I waited over the one year (plus) as greed and cancelled their services January 30th 2018 even on that day when I called your service dept. they started trouble. I talked to a Kim in the loyalty dept. she was rude , obnoxious and diagreeing . I goa a call back by a Sbrina also with the loyalty dept. Wanting me to stay with AT&T. When I said no she alao was rude, obnoxious and disagreeing. I then talked to a manager Sbrina she tried to convince me to stay with AT&T I said no. Then she said I owe $30 for early disconnect fee. There was no early disconnect. On february 6th 2018 at 8;00 am I got another phone call from, your billing dept. She would not give me her name, but she told me she got may letter and that I was still not disconnected. That she would now disconnect me? She also told me to drop off all equipment at any UPS store, just make sue my account no. was attached This is even after Sabrina told me I was already didconnected. On january 29th I was already connected to Spectrum. AS stated abpve I'm paid in full Now AT&T is claiming I owe $86 dollars and is threatened me with collection agency fees attorey fees.
On febuary 16th 2018 I called Direct TV for the money they owe me from services I pervioulsy had at a rental house. Driect owed me $200.00 they agreed to pay in a form of a credit card welcomed at any Sams Club. I never got it. Since AT&T owens Direct TV I suggested they take what they think I owe from there. They claim that is a seperate Co. and they would not honor any obligation from Direct TV.
I need help from becoming a victim of fraud, and being charged for money I do not owe.
AT&T On January 6th 2018 check no 2018 was the last payment owed.for the month of January. On January 30th I cancelled services due to the fact I was constanly being over charged every month and I had to call in to correct the billing. I was on a one year contract. this can be confirmed by recored communication. AT&T wanted to charge me $30 earlly disconnect fee. There was no early disconnection Per contract I sighed up on 11-16-16 I made every payment and satisfied the contract atreement. Now AT&T wants $86 from for no reason I can only concude that someone has entered the wrong infromation in thier computer system and as a large monopoly as they are the costomer is always wrong. They have now threatened me with collection agency fees attorey fees. Carol stream IL PO Box 5014
This report was posted on Ripoff Report on 04/11/2018 11:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/carol-stream-il-po-box-5014-60197/atampt-on-january-6th-2018-check-no-2018-was-the-last-payment-owedfor-the-month-of-janu-1438240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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