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Report: #1172905

Complaint Review: AT&T - Dallas Texas

  • Submitted:
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  • Reported By: Shaurica — Dallas Texas
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  • AT&T 3329 Oak Lawn Ave Dallas, Texas USA

AT&T ATT AT&T and Its Employees Are Conniving, Bait & Switch Thieves Dallas Texas

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I was really happy with the service I got in-store until I realized that I had been lied to. The associate, Kim Dunlap, told me that I was getting a $50 plan +2G data. She flat out lied, as I have come to figure out. I only get 1G, and they automatically charge my account $20 when I use it up, and only to add just 1 more! I have only had service with AT&T for less than 2 months, and I'm already regretting my decision. I called to address the issue several times, but AT&T's response (both in-store and over the phone) was that they wouldn't honor what their own associate assured me they I would be getting. The manager at the Oak Lawn location where I bought the phone wouldn't even return my calls on the matter. The first time I called, he said he'd look info the issue and see what he could do. Here I am a week later still waiting on that phone call. So AT&T is clearly a bunch of bait & switch thieves who don't honor their word. Will be following up with complaints through the BBB and FTC.

This report was posted on Ripoff Report on 08/28/2014 08:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/dallas-texas/att-att-att-and-its-employees-are-conniving-bait-switch-thieves-dallas-texas-1172905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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