AT&T directv they did not honor their advertising Escondido California

My wife's phone is with verizon and i'm with at&t for a year. According to their  christmas promotion, i could buy a new phone and get one free for my wife. after 2 hours and signing papers and they disconnect her verizon phone, they said i wasn't eligible because my phone was free and they couldn't honor the promtion. i said as i was paying for the new phone it shouldn't matter.they wouldn't let me talk to a supervisor and i waited another half hour.

since they had cancelled my wife's verizon, it took me another half hour to connect back to verizon.it doesn't work. when i switched to at&t and directvthey lied to me twice, they said her verizon would work with there sim card and it wouldn't send pics, directv said i could get wi-fi for $20 a month and they can't do itthese companies should be held accountable for their deceptive practices.. since i was paying for my phone, they should of went ahead with the deal that they were advertising.. i hope you can do something about this.  thanks