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Report: #641268

Complaint Review: AT&T - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Atul — San Jose California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • AT&T Internet United States of America

AT&T AT&T Cellular Service - Forcing me to take DataplanThursday, September 16, 2010 2:50 PM, Internet

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AT&T has pushed me onto this mandatory internet data plan for 25 dollars per month even though I do not want to use internet.



I am trying to reach AT&T numerous times for the past 2 days over removal of this dataplan feature. Everytime I am asked to hold for over 30 minutes sayig their managers are busy, and later on told that they will call me.



The last time I spoke with them the customer support representative was very rude with me and talked non business language with me. He said I should go buy a go-phone from Walgreens and get rid of this feature.



Name of the representative spoken to: Will Diaz

He did not give me his ID saying it was for internal purpose and never let me talk to his supervisor/manager saying I would still get the same answer and I can consider that as a legal answer from AT&T.



I would want to get off the contract and go for any other service but not AT&T.



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Spoke to one more representative - Jose Ando (did not reveal his ID)

This report was posted on Ripoff Report on 09/16/2010 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-att-cellular-service-forcing-me-to-take-dataplanthursday-september-16-2010-250-641268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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