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Report: #607597

Complaint Review: AT&T - Internet Internet

  • Submitted:
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  • Reported By: mentor — Lafayette Louisiana United States of America
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  • AT&T Internet United States of America

AT&T ,att.com/ bundling ripoffs: internet service does not change speeds; you pay more sales lie, Internet

*Author of original report: AT&T added $5 monthly network charge to internet service

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This is the second the sales person I spoke with about overcharges convinced me to bundle internet, which needs upgrade to do it, along with long distance unlimited, which is higher than I called on my per minute plan. The first time, I went back to my old service because the plan ended up costing more per month instead of the same as my old plan, as promised by the sales person. The second time, all sorts of extra services for phone were added for supposedly the same cost I already paid. However, each transition bill shot up from $74. to $104. and then the regualar bill became $89. I was paying around $15. more than the sales person would be my montly cost. I made sure to ask if any fees and taxes would be added to the total cost he quoted.


I called in an outrage to return to the plans I had prior to bundling three months earlier, and they could not return 10 cents minute long distance since "it was grandfathered into my bill" because I'm a  long-time customer. Now I have to pay 12 cents a minute, lost three months of extra charges for services never used, and I did not notice a bit of faster internet service for the upgraded internet service. I read somewhere that people are taking them to court over the lack of noticeable speed increase with their highest levels of service, which is $10 a month more.


Ignore the bundling sales pitches from AT&T. You will lose money and receive no benefits! AT&T must think we are a bunch of ignorant farmers here in Louisiana, at least they treat us that way. Vote for more regulation of corporations and businesses by voting for Democrats in Congress.

This report was posted on Ripoff Report on 05/26/2010 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-attcom-bundling-ripoffs-internet-service-does-not-change-speeds-you-pay-more-sal-607597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

AT&T added $5 monthly network charge to internet service

AUTHOR: mentor - (USA)

POSTED: Saturday, June 25, 2011

After canceling the upgrade that showed no increase in speed of internet service, they had the nerve to tack on a $5 networking charge to my restored regular internet service bill. I did not notice this and paid it two months. I do not network through them or use their networking equipment, and I did not authorize or inform them I was networking. When I phoned to inquire about the new $5 charge, they said it was part of the bundled 6.0 speed upgrade I had removed reverting to my previous internet service. Why the heck did they keep that network charge? The cust. rep. quickly agreed to refund. My guess is that they hope customers don't read their bills or subscribe to non-paper option to make reading bills less accessible. I recommend you don't switch to paperless billing with companies like AT&T who are crafty about bundling, pushing bundling as economical while charging even more, trying to confuse customers so they can tack on charges, and out-and-out lie to customers who phone sales and customer service. I reported these experiences earlier and wanted to add that final fraud of $5 network charge. Remember that if you don't use AT&T routers or other networking hardware, they can't charge you for networking. When I told cust. rep. about the charge and asked what it was for, she said something vague about using various hardware: computers, printers, etc. I asked for clarification about how having a printer attached to my single computer using their dsl service constituted networking, which really means using several computers on the same dsl together. She withdrew the initial info of counting a printer as networking. I think they train the reps to be vague and misinform non-tech oriented customers to tack on charges. Watch your AT&T bills and don't agree to the never-ending bundling pitches because they are a ripoff.

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