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Report: #638223

Complaint Review: AT&T - Internet

  • Submitted:
  • Updated:
  • Reported By: Wendy — Clinton Maryland USA
  • Author Not Confirmed What's this?
  • Why?
  • AT&T Internet United States of America

AT&T Cingular AT&T Charges WAY too much for texting, nickles and dimes the customer to death! Internet

*UPDATE Employee: Clarification

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I think this is a general complaint that will cover the concerns of many AT&T customers and it finally needs to reach the board-room.  I have been a faithful customer of this company for many years.  I was their customer when it was Cingular and the only thing that I could think of that was more of a rip-off than their company was Verizon - which is why I left them for AT&T!  But, I take serious issue with their texting plan. 

AT&T has a hideous texting plan.  You have only two choices.  You can either get the shaft with 200 texts per month for $5 or unlimited texts for $20.  There is no in-between.  That wouldn't be so bad if their cell phone "talk" plans didn't have the same kind of "jump" in between plans.  The company wants to sell all of these data/texting phones but they don't want to sell plans that are conducive to the phones without strangling the customers to death bit by bit as their bills rise $20 with each service that they need with their plan.  The texting plans are a total turn off when (((competitor's name redacted))) is offering the whole sha-bang for $99/month.  On AT&T, you can only get unlimited talk for that price! 

Here are my suggestions:
 
1.  If AT&T claims to have the largest coverage in America, let all of their faithful customers have FREE texting amongst one another.
2. Offer an in-between texting pricing plan.  I'd suggest $5 for 500 texts.  That seems more reasonable.
3.  Offer unlimited texting for $10.  There is absolutely no reason to be charging $20 for texting.   Data communications is not that expensive and we all know that.  If it were, (((redacted))) wouldn't be able to do it for a much cheaper price. 

Get with the program AT&T!!!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 09/06/2010 09:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-cingular-att-charges-way-too-much-for-texting-nickles-and-dimes-the-customer-to-dea-638223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Clarification

AUTHOR: Daniel - (USA)

POSTED: Friday, September 17, 2010

While I understand your frustration with the cost of texting plans and being able to find a best-fit solution, I just want to add a couple of details that may give you a better option. 



Facts:

First off, there are actually three individual texting plans: $5 for 200m; $15 for 1500m; and $20 for unlimited messaging. 



Second, as of January 2010, the price of unlimited talk has actually dropped to $69.99. Now you CAN actually get a non-smartphone with unlimited everything for $99.99 ($69.99 for talk and $30 for unlimited text and data).



My two cents:

As for your suggestions, my rebuttal:

1. First off I'm not sure if I understand your if-this-then-that reasoning but it is going to be very hard to get anything for free, so this is likely an outlandish suggestion.

2. Cheaper is always great, but making $5 for 500 messages instead of 200 isn't really an in-between plan, but perhaps $10 for 750 messages or something of the sort would be a good suggestion.

3. Again, cheaper would always be great but probably not a realistic request. I really doubt you have any idea what it costs to create and maintain a network that supports 85 million people. 



Conclusion:

First of all, I disagree with the idea of a loyal customer (especially after dealing with the "loyal" customers all day). I think it is always best to be an informed customer. I would challenge you to not stick with a carrier just because you are "loyal" but to have a substantial reason. Yes, AT&T and Verizon are more expensive than T-Mobile and Sprint, but they also each have a stronger network and generally a better phone selection. But, you may love a phone on sprint and they get coverage everywhere you need it, so why would you pay more? I think it is just important to weight the costs and benefits, but you can't do that unless you know the costs and benefits.
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