AT&T Outrageous Prices and Bills Cypress, CA Internet

I have had AT & T for over a year.  They are more deceptive than Dircet TV, their sister company, and they do not care.  AT & T will promise the customer several packages, but the packages are only sold at sale price.  That means the packages are all promotional.  

This is how it works:  At&t lures potential customers with major packages at promotional prices.  The promotion is on a certain time frame from a few months to a year.  After the promotion is over, At&t boosts the price of the package to its origianl price, regardless if the customer can afford it or not.  For example, a customer can get a package of high speed internet and select tv channels for $159.  Once the promotion is done, the true, actual, and origianl price of the package is revealed to $234.  Not only is it unacceptable, but At&t will only give you promotions when the company feels that it has promotions.  When asking for another promotional package, to lower the bill and be more cost effective for the consumer, At&t will simply have salespeople tell the customer that they do not have any promotions available.  Futhermore, I, as a customer, have talked to At&t several times to lower the bill.

I have called AT&t to tell them that I cannot afford anymore of their high end products.  I downgraded the packages several times and they still manage to increase my bills.  I cannot talk to a live human being.  I am given an automated system to talk to insted of a live human being.  I have, right now, a bill of $441.68.  I should not have to pay it and At&t will not tell me why.  The service summary is there.  But, why is it so high if At&t knows that I cannot afford it?