AT&T Rewards and Billing Rip-Off Internet

I received an advertisement in the mail from AT&T Consumer Services which offered unlimited local and long distance for $45 per month and AT&T High Speed Internet for $19.95 per month. The offer also promised a $50 rebate for local and long distance service and a $50 rebate for internet service. I ordered the phone service plus in-line repair plan and AT&T High Speed Internet Pro which were installed on March 3, 2008.

I called countless times concerning the rewards to no avail and finally wrote them a letter including a copy of the offer. They responded to the letter by leaving a message on my voice mail telling me to call the same reward center I had already been calling! During my last call on July 21 I was promised both rebates in 3-4 weeks. This week I received information in the mail telling me to log on to the reward center. There was a reward of $50 for the Internet Service, which will not be mailed to me until September 12. There is still no information on how to claim my reward for the phone service!

Also, the monthly phone service should be $50 per month is over $65 each month after the addition of all the surcharges, fees and taxes. My bill for phone, internet and wireless services is over $130.00 per month!

Fran
Little Rock, Arkansas
U.S.A.