Complaint Review: AT&T - Monterey California
- AT&T www.att.com Monterey, California U.S.A.
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- Category: Telephone Companies
AT&T Pulls credit reports on existing customers without examining account history Monterey California
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I had Pacific Bell DSL service from 2000-2007. After AT&T bought PacBell (SBC)they insisted on an Equifax pull when I changed addresses, despite my 7+ year history. They pulled the report twice. Probably 8/2007.
I am moving again, and when I called today, AT&T REFUSED to install a residential phone line for me unless I remove my Equifax freeze and they can pull the report again.
I explained that I was a recent customer at XXX-XXX-XXXX(within 30 days) a 7+ year customer at XXX-XXX-XXXX & an existing customer with 3 wireless numbers.
They still REFUSED to install a new residential phone line/DSL account for me unless I unfreeze my Equifax report & allow them yet a 3rd hard pull in a 15 month period.
I have an AT&T refund check on my desk from my last land line.
I am dumbfounded. I refuse to allow these people more access to my frozen credit reports then is necessary for common sense business purposes.
Do you know who I might contact to pursue this issue further? My wife is very severely disabled with life-threatening health conditions, and I believe their refusal to install basic telephone service is illegal.
I offered to appear in person at any AT&T office with my driver's license and passport to prove my identity. I am amazed that they cannot establish the identity of an existing customer with on-line access at this moment.
It is my belief that they are abusing the credit reporting system and negating the entire purpose of report freezes.
Thanks for listening.
I will gladly pursue this matter to any legal end, including litigation if it would make a difference.
Mark
Carmel, California
U.S.A.
This report was posted on Ripoff Report on 10/11/2008 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/monterey-california-93940/att-pulls-credit-reports-on-existing-customers-without-examining-account-history-monterey-380427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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