Report: #1361769

Complaint Review: AT&T

  • Submitted: Tue, March 14, 2017
  • Updated: Tue, March 14, 2017
  • Reported By: Lcrofton — San Mateo California USA
  • AT&T


AT&T Canceled in August 2016. Received $2,500 bill in March 2017 Nationwide

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 I canceled my Uverse service after moving from my residence. The man on the phone wanted to make me an incredible offer to not cancel but to transfer. I explained I was staying at a friends. There was no way to transfer. I told him explicitly to cancel. He said fine. But he'd call me back to give me an incredible offer. Fine. Let me off the phone after an hour. Never heard from him. No one called or contacted me for the equipment. Never heard from them. Ever. I received a text msg today with a $2500 bill and it is my fault because the only note was to transfer service as of September 2016. Transfer where? They still had my old address. The agent wrote down a transfer because he probably didn't want a cancellation. Why I never heard from them? $2,500 really? They will knock 45 days and that's it.

I'm filing a law suit for fraud and erroneous collection activity today. They could t help me or push me higher because she was the act Mgr and her lead wasn't available. Javier is supposed to call back within 48 hours. Right. I heard that before. I can show them I moved and when. I have the equipment because the At&T store wouldn't take it. I am in a fragile state and Trying to repair damage from 2008 and losing everything. And they have me in collections for $2000. And because they didn't write down the cancellation they are saying I have to pay. This is not the end. I am so sick of being take. Advantage of and screwed over. I've had my eye phone with them for -5 years and I'm cancelling that. They should go to jail for the damage they do to I. Invent customers. They made a mistake and insist I have to pay for it. They can look at my iPhone bill and see that I talked to this idiot several times I august and September. They record every call and they can see that I told this dude over and over to cancel my service. I didn't live there anymore. I am not guilty until proven innocent. I can not believe that At&T allows anyone to even speak like this to a customer.

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