AT&T Inept Customer Service Reps and Supervisors that could care less about loyal customers Nationwide

 I have been an AT&T wireless customer for over 15 years. I had a bill sent to collections that was supposedly taken off several differnt times by Customer Service after I changed services. I have a new bill that has been sent to collections that I know absolutely NOTHING about. Now they have messed up a very important part of my phone information and it has stuck me with a faulty phone and insurance I can't use.

When I bought my LG phone thru AT&T 2 years ago, I registered it through both LG and AT&T. Fast forward 2 years later and my phone is no longer under warranty, but I have been paying for insurance on it, since I got the phone. My phone is a stock phone, locked and never been rooted. I tried updating it, got a phone not registered error. I go into phone settings and my IMEI # is "0". It has also been rebooting randomly and crashes when I go into App Settings. I call AT&T Terch Support. They look my account up and for my particular phone number it shows "unknown device" instead of the LG it once showed. The IMEI number they have for my phone doesn't match the IMEI number on the inside of my LG phone or the box it came in either. They blame it on the phone. Since it is out of warranty, they have me file an insureance claim for a replacement. However, because the phone showing on my account shows unknown device and the IMEI number doesn't match the phone I'm using, my insurance claim has been denied because it shows my LG not to be in use. Now I'm stuck with a phone I can't update, and have been payiong for insurance for 2 years that I am unable to use. AT&T has been ZERO help with resolving this issue. Their standard reply is call LG, maybe they can fix it. LG wasn't the one who screwed up my account and gave me a different IMEI number than the one I originally registered with!

My contract is up in June and I will NEVER go back on contract with AT&T, nor pay for their useless insurance. They claim to be #1 in Customer Satisfaction, but I can tell you right now, I'm NOT one of them!