AT&T What negative thing didn't they do Dallas Nationwide

ATT went to the you pay for 20 months for your phone and then you can exchange it. Both my daughters have the IPhone 6 as I had no reason to suspect ATT was dishonest. In May, 2015, I purchased from the Devils Lake ATT store the Samsung S5 for my mother and the Samsung Note Edge for myself. This was the first phone I found myself excited about.

My mother's phone was shipped to her from the ATT Authorized Retailer. She received in on a Friday. The store in Roseville, MN refused to help her. She is 76 and has never had a SmartPhone before. I was furious. I called the Highland store and was promised by the manager they would help her. She couldn't get in that weekend. On Monday, a different manager was there and he also refused to help her.  

My phone had come in on Friday and I picked it up. I was having difficulties with it, so on Monday, I went in to discuss both issues - my phone not working and my mother not getting help. The Devils Lake store tweaked my phone and they called the Highland store.

This did not resolve any problems. My brother eventually got the phone activated. But, her phone was not working properly either. Mine continued to get worse.

Throughout this, the calls to ATT were "Well, for us to do anything, you have to follow protocol." If you get this statement before your 14 days of your new phone - Turn your phone in. It does not get any better.

After following their "protocol", 3 resets (resets are a real pain on your end), they finally sent me a used Galaxy Note Edge. Guess what? That one didn't work either.

My mother's phone didn't work either. In fact, she was called stupid and a liar at the ATT store. My brother was there and verified that is what they stated. Her phone was randomly calling people and the agent said "You are lying, that cannot happen." It happened while she was there.

I took that phone in, with my old phone and had the old phone activated. My mother did the same at the Highland store after threats of being sued.

So, now I am paying for phones that I cannot use.

Here has been AT&Ts offers:

Justin or Tristan or something - He looked up the phones. He thinks I could get $500 for each phone and ATT will give me a $500 credit. I would still be out approximately $500 in this transaction.

Jasmine George, with the recovery team - I return both phones and they will credit the months of the phone. In this transaction, I lose more than $500.

Here is the situation. ATT's LTE phones do not work in all areas - thus the phone doesn't work. AND, some LTE phones do not work with ATT's service. But, it is your fault for buying their products and their service.

A friend of mine purchased the same phone from Verizon. His works! I am not promoting Verizon. Just stating a fact.