At&t, the worst of the worst in Customer Service and Internte Service! New York, New York

We are no longer under contract with them since we had them since 2006.  So we past the time we had to stay with them a long time ago.  I understand where your coming from about being nice no matter how much you want to go through the phone and ring their necks! lol  I was nice to the guy and polite.  He just got upset because I refused to do anything with my router and other stuff that I did multiple times in the past.  He wouldn't answer my simple question, so I keep insisting that I speak to someone that could.  So I guess he got upset with my insistence in talking to someone else.  So he finally sent us to the wrong department on purpose, the Spanish Speaking Billing department!  

Any way we will be switching to New Wave, which is Cable Internet.  Had heard several people around here that like it and get good customer service with them as well.  I am sure that when we do leave At&t, like we have had in the past with past phones and stuff, that they will not care.  They are just to big and are only bottom line dollar oriented.  They lost caring about their customers decades ago when they got to big!

I feel your pain. In 2010 we wanted to try at&t dsl. From day one it was horrible. I did file a report on here a while ago about it but you are lucky that you could even get netflix or play WoW. My husband and I could not do either. Every 20 to 30 minutes the connection would go down. We would both be kicked off Wow or if one of us were watching Netflix it was constantly interrupted. To say the least I stayed with it for about 8 months (if I recall correctly) . Finally I went back to Comcast. I don't get disconnected at all unless its a major thunderstorm/ect. At&t tried to charge me 100 for disconnect but when I called and spoke with a CSR  he took off the charge. I asked him to look up how many times I had called in the past ?? months to see I was on the phone more than I was online. If you can get something other than DSL I would. If possible sign up then cancel your at&t dsl. Explain the reasons, they will tell you there is a cancelation fee, blah, blah. Just say ok and when you get the bill  contact them and ask them to look up how many times you were disconnected and how much you were online compared to how much you were on the phone. If you were treated rudely be sure to add that in but remember when your talking to them , always have a smile on your face , even if you wish to go through the phone and kick some booty!!! :) They are more willing to help if you are friendly. I have worked in CS so I know that just one nice person can overshadow all the jerks they have to deal with. Most call in with a rude attitude thinking the CS owe them something when its actually the company that owes them something. CSRs can help or hinder but I am sure you know that already.
Good luck!!