at&t I came up on PCS Military orders to move from fort polk LA to Eglin AFB Florida in Dec 2011. AT&T sent me a bill for an early termination fee and will not honor my pcs orders and zero out the bill. also s sanfransico , California

My name is Dale F, I am in the US Army.

October 2011 I came up on PSC orders to move from Fort Polk LA, to Eglin AFB FL, so I cancelled my service through AT&T and paid my final bill. February 2012 I recieved a bill in the mail for an early termination fee for $135.00.  I called and spoke with someone who ensured me that the bill would be zero'd out and that it was a mistake on their part. May 2012 I got a call from a bay area credit service collection agency saying that I have been taken to collection by AT&T, so I called AT&T and spoke with a MRS. Ward (ID number GW1806), she contacted a Sandra Matthews at Bay area credit service to zero out my balance through this collection agency which MRS Matthews did.  I recieved a phone call today July 5 2012 from a Franklin Collections agency for the same original bill. I have faxed letters to AT&T, I have called over 30 times in the period of 5 months and no one at customer can seem to help me out, and when I ask to speak with corporate they cannot give out that information.  Im scheduled to Deploy to Afghanistan in August 2012 , and I want this issue taken care of ASAP.  Thank you

Dale F
(CELL) 971-xxx-xxxx
(HOME) 850-xxx-xxxx (((REDACTED)))
 

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